IriusRisk Email Server

IriusRisk comes with an out-of-the-box email server that users can simply use upon logging in. The email server is quite a crucial feature as it enables users to do the following:

• Send a password reset email
• Invite users to the platform via email

The email server that IriusRisk comes packaged with uses the following DNS and port:

• DNS: smtp.gmail.com
• Port: 465

It is important for on-premises customers to have the DNS and port whitelisted, because if it is not then the connection will time out, which will ultimately mean users will not receive any emails from the platform. Below you see an image of the IriusRisk Email Server:

Can I add my own mail server?

It is possible for users to add their own mail server to the platform, this can be done by navigating to the following:

Login to IriusRisk > Settings > Email

See the image below:

As a user, you must input the correct data for your custom email server, for example see below:

•  Host - Email server host
• Port - Communication port (SMTP uses 587 as default)
• Username - Username of the user connecting to the mail server
• Password - Password associated to the account
• SSL - To enable encrypted traffic
• StartTLS - Tells the mail server to switch from unencrypted traffic to encrypted.
• Default sender - Default sender of the mail

To test your email server is working you can use the 'Send test email' button to verify that IriusRisk can communicate with the mail server - see below:

2023-09-20 03:03:28.873 1953502260 [pool-6-thread-4] ERROR com.iriusrisk.notification.MailExecutorService - Failed to send email
org.springframework.mail.MailSendException: Mail server connection failed; nested exception is com.sun.mail.util.MailConnectException: Couldn't connect to host, port: smtp.gmail.com, 465; timeout -1; 

$ telnet smtp.gmail.com 465 
Trying XXX.XXX.XXX.XXX...