We understand that your needs may change and you may need a different level of access within the Support Portal. This article provides you with guidance on how to request access changes if you find it necessary.
There are two access levels in our support portal:
Can View and Edit Own Tickets Only: With this access level, you can view and edit only the tickets you have created or those assigned to you.
Can View Tickets from User's Org: This access level allows you to view tickets created by other users within your organization.
By default, all users are granted the "Can view and edit own tickets only" access level.
How to Request Access Changes
Log into The Support Portal: Access your account using your login credentials.
Submit a Support Ticket: To request an access change, you'll need to raise a support ticket with our support team requesting the access change.
Once the support ticket has been submitted, our support team will review and take nessesscery actions. If you have any further questions, please don't hesitate to reach out.