Immediate Logout After Login Issue

Behavior

In rare cases, a user logging into the IriusRisk app can produce a behavior where they are logged out immediately after logging in.

If you or another user are experiencing this behavior, it can often be resolved by taking the following steps below.

Cause

This behavior can be caused by the user's Password Expired option being toggled on for the affected user, which can be found under > Users & permissions like so:

Resolution

To solve this issue, simply toggle off the Password Expired field for the affected user.

However, where SAML SSO is being used, this option may not be available in the user panel. For these cases, on-prem customers with database access can make this change directly by using the following psql query:

update users set password_expired='f' where email='affected.user@domain.com';

For SaaS customers, submit a ticket with IriusRisk Support to have this operation performed for you.