When using an On-Prem instance, meaning that you are not hosting your instance with IriusRisk, you may be asked to provide some log information in your ticket so that we are able to investigate.
IriusRisk provides our Installation Guide you can use when installing on your own hosting server.
When you login (ssh) into your server, you will want to be sure you are in the directory that contains your `docker-compose.yml` file. From here, you can run `docker ps` to view your docker containers. You will see a "NAMES" section that lists the 3 containers running for your application:
Support will mainly ask for the logs of your `iriusrisk-tomcat` container, and possibly your `iriusrisk-nginx` container. To provide these logs you want to run the following command(s):
docker logs iriusrisk-tomcat > tomcat-logs.txt
docker logs iriusrisk-nginx > nginx-logs.txt
You are also welcome to change the output to a filename that is easier for you, or us, to understand, and you can change the directory to an absolute path rather than relative to the directory you are in.
From here, you can Open A Support Ticket, unless you have a ticket open already, and provide those txt file as an attachment so that we can investigate further into the issue you are having.