If you are integrating your Issue tracker on-premises and, once configured, the connection between IriusRisk and your Issue tracker cannot be established, you can review if your Trust-self-signed-certificates have been imported to the java key store.
If they are not imported, you will be able to see an error like the following one, in the tomcat logs:
2023-05-02 08:14:05.347 2243190290 [http-nio-8080-exec-8] ERROR com.iriusrisk.issuetracker.tfs.exception.handler.TfsExceptionHandler - PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
To correct this issue, you can follow the steps described in this article to solve the issue.
If you need extra help or you have any query, do not hesitate to Submit a request to our support team.